Terms & Conditions

Please read these terms and conditions carefully before enrolling on the Programme.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Account means a unique account created for the Participant to access the Programme.

  • Agreement means this contract between the Participant and the Company, comprising these Terms and Conditions and any accompanying payment or enrolment confirmation.

  • Country refers to the United Kingdom.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Anna Mosley Ltd, trading as Eighty of 7 Bell Yard, London, England, WC2A 2JR.

  • Device means any device that can access the Programme such as a computer, mobile phone or a digital tablet.

  • Programme refers to the Extraordinary Leader 90-Day programme .

  • Terms and Conditions mean these Terms and Conditions that form the entire Agreement between the Participant and the Company regarding the use of the Programme.

  • Platform refers to the online learning portal hosted on My Instant Business.

  • Participant means you, the individual accessing the Programme, or the client, business, or other legal entity on behalf of which such individual is accessing or using the Programme, as applicable.

This Agreement outlines the Terms and Conditions between the Company and the Participant for accessing the Programme and shall be governed by and construed in accordance with the laws of England and Wales.

Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and share information about you. By using our services, you acknowledge and agree to our Privacy Policy.

By ticking the box that states ‘Agree to T&C’s’, the Participant confirms that they understand and agree to the following:

1. Programme Overview

1.1. The Extraordinary Leader Programme is a 90-day hybrid leadership development experience combining group coaching and self-led learning.

1.2. Participants will have access to:

  • 9 x 60-75-minute online group coaching sessions delivered throughout the 90 day period of the Programme, via Zoom

  • The online video library and supporting resources for self-paced learning for six (6) months from the official Programme start date

  • A 30-minute 1:1 Leadership Coaching Call midway through the programme

  • A 45-minute 1:1 Success Coaching Call with Anna Mosley towards the end of the Programme

  • Online community

2. Participant Eligibility

2.1. Participants must be over 18 and legally able to enter into contracts.

3. Programme Fee and Payment

3.1. The total fee for the Programme is £3,591 (GBP) + VAT.

3.2. Participants may choose one of the following payment options at enrolment:

Single payment: One upfront payment of £3,500 + VAT (includes an exclusive bonus for full payment at enrolment).

Three-month Payment Plan: Three monthly payments of £1,197 + VAT each, starting from the date of enrolment.

3.3. In all instances, the first payment (or full payment, if paying upfront) is due at the time of enrolment.

3.4. By selecting the three-month Payment Plan, Participants agree to complete all instalments in full, regardless of participation level or completion of the Programme.

3.5. Payments must be made by the due dates outlined in your payment schedule.

3.6. Failure to make payment may result in suspension or removal from the Programme until payments are up to date.

3.7. VAT will be applied at the prevailing UK rate.

4. Refunds and Cancellations

4.1. A Participant may cancel and withdraw from the Programme more than 14 days before the start by sending an email to [email protected] with the word ‘Cancellation’ in the Subject Line, stating their intent and reason in the body of the email.

4.2. If a Participant chooses to cancel and withdraw more than 14 days before the Programme start date, a refund will be issued minus a £150 administrative fee.

4.3. Refunds will not be issued once a Participant has accessed the Programme’s digital content or, the Programme has begun.

4.3. No refunds or transfers are available for missed sessions.

4.4. In the unlikely event that the Company must cancel the Programme, Participants will receive a full refund or the option to transfer to a future cohort.

4.5. These provisions do not affect your statutory rights under UK consumer law.

5. Attendance and Participation

5.1. Participants are encouraged to attend all 9 (twelve) of the 60-75 minute online group coaching sessions to gain full benefit.

5.2. All sessions will be recorded and made available for Participants who are unable to attend.

5.3. Participants are responsible for ensuring they have a suitable Device and internet access to join online sessions and access Programme materials.

6. Conduct and Confidentiality

6.1. The Programme provides a confidential, respectful, and collaborative group space. Participants agree to:

  • Maintain the confidentiality of anything shared by other Participants

  • Treat all other Participants with respect and professionalism

  • Refrain from any form of harassment, discrimination, or disruptive behaviour

6.2. The Company reserves the right to remove any Participant from the Programme, without refund, in cases of inappropriate behaviour or other breaches of the Terms and Conditions.

7. Account Management

7.1. Enrolment in the Programme includes access to an online learning Platform. Participants are responsible for creating an account and maintaining the confidentiality and security of their account credentials.

7.2. By creating an account, Participants agree to:

  • Provide accurate, complete, and up-to-date information at all times

  • Avoid using offensive or inappropriate usernames

  • Keep their login details confidential and not share their account with others

  • Notify the Company immediately if they become aware of any unauthorised use of their account or other breach of security

7.3. The Company reserves the right to suspend or terminate access to the Platform, without refund, in the event of:

  • Any breach of these Terms and Condition

  • Misuse or unauthorised sharing of Programme materials or account access

  • Behaviour that compromises the integrity or security of the Platform or the experience of other users.

7.4. The Company is not liable for any loss or damage arising from a Participant's failure to comply with these account responsibilities.

7.5. The Company reserves the right to suspend or terminate access with or without prior notice, if it reasonably believes the Participant has breached these Terms and Conditions.

8. Intellectual Property

8.1. The Programme is protected by copyright, trademark, and other intellectual property laws in the United Kingdom and internationally. Content, including videos, resources, frameworks, and materials remain the sole property of The Company.

8.2. Participants are granted a personal, non-transferable licence to use the materials for their own professional and personal development.

8.3. Participants may not copy, share, reproduce, or distribute any materials without prior written permission.

8.4. Any unauthorised use or distribution of materials may result in legal action and immediate termination of Programme access.

9. Third Party Websites and Services

9.1. The Programme may contain links to third-party websites or services that are not owned or controlled by the Company.

9.2. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

9.3. Participants further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

9.4. Participants are strongly advised to read the Terms and Conditions and Privacy Policies of any third-party web sites or services that they visit.

10. Dispute Resolution

10.1. We aim to resolve all concerns promptly and fairly with respect to the Programme or these Terms and Conditions. Please contact us at [email protected] in the first instance.

10.2. Both parties agree to make reasonable efforts to resolve any complaint or dispute through good-faith discussion before taking formal action such as mediation or legal proceedings.

10.3. If the matter cannot be resolved informally, it shall be referred to mediation with a mutually agreed mediator. The costs of mediation shall be shared equally between the parties, unless otherwise agreed in writing.

10.4. If mediation is unsuccessful, or if the parties cannot agree on a mediator, the dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10.5. If a complaint remains unresolved after our internal process, we will provide the name and website of an approved Alternative Dispute Resolution (ADR) provider. We are not obliged to participate in ADR and may decide whether to do so on a case-by-case basis.

11. Entire Agreement

11.1. These Terms and Conditions constitute the entire Agreement between you and the Company in relation to your participation in the Programme and supersede all prior discussions, communications, or agreements (whether written or oral) relating to its subject matter.

11.2. No oral explanation or information given by any party shall alter the interpretation of these Terms and Conditions. Any variation to this Agreement must be made in writing and agreed by both parties.

12. Force Majeure

12.1. The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from any cause that is beyond the Company’s reasonable control. This includes, but is not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, government restrictions, labour disputes, technical failures, or interruption of power or internet services.

12.2. Where such events affect the delivery of the Programme, reasonable efforts will be made to provide alternative arrangements or reschedule affected services.

13. Disclaimer

13.1. The Programme and all related content, services, and materials are provided “as is” and “as available” for the Participant’s personal and professional development. While every effort is made to ensure the quality and accuracy of the materials, the Company makes no guarantees, warranties, or representations—express or implied—about the effectiveness, outcomes, or results of participation.

13.2. The Participant acknowledges that:

  • Results will vary based on individual effort, participation, and implementation. No specific results are guaranteed

  • The Programme does not constitute therapy, counselling, legal, financial, or medical advice

  • The Company disclaims all implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non infringement

  • To the fullest extent permitted by law, the Company’s liability is limited to the total fees paid by the Participant and shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, the Programme or any materials provided

  • The Company is not responsible for any technical issues arising from third- party platforms used to deliver the Programme

14. Severability

14.1. If any provision of these Terms and Conditions is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

15. Waiver

15.1. Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms and Conditions shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

16. Translation Interpretation

16.1. These Terms and Conditions may have been translated. The Participant agrees that the original English text shall prevail in the case of a dispute.

17. Changes to these Terms and Conditions

17.1. The Company reserves the right at its sole discretion, to modify or replace these Terms and Conditions at any time.

17.2. If a revision is material the Company will make reasonable efforts to provide at least 30 days' notice prior to any new Terms and Conditions taking effect.

17.3. Participants will be notified of material changes by email or via the Platform.

17.4. What constitutes a material change will be determined at the Company’s sole discretion.

17.5. By continuing to access the Programme after those revisions become effective, the Participant agrees to be bound by the revised Terms and Conditions. If the Participant does not agree to the new terms, in whole or in part, they must stop accessing the Programme.

Contact Us

If the Participant has any questions about these Terms and Conditions, they cancontact us at Anna Mosley Ltd, [email protected]

Last updated: 17/06/2026